You can learn about new products and promotions by signing up for our email newsletter. Just enter your email address in the Stay Connected section in bottom section of our Website. You can also opt-in to receive emails when creating a user account.

We'll take it back, no questions asked! Please refer to the Returns page of our website for complete policy details.

Returns and exchanges only apply to purchases made at FitzandFloyd.com. We can only refund the credit card used to make the purchase. Contact Customer Service regarding a request to exchange a gift item within 60 days of receipt, and provide the recipient name, order number and shipping zip code. Please refer to our Returns page of the website for complete details.

Our website prices are generally comparable to sale prices at other stores. In the unlikely event you find a better price or a discount offer or coupon at any authorized dealer, we will do everything possible to meet that price. Price matching applies only to identical conditions of sale. The item must be in stock at the other authorized dealer and not be a club "member's price" or typographical error. The competitive price must be able to be confirmed in the public domain by either a printed ad or by accessing a website. This offer does not apply to items advertised below our cost. If you need to contact us for a price match, please call our Customer Service department at 1-877-653-2529.

Email Customer Service at fitzandfloyd@lifetimebrands.com. Please allow up to 72 hours for a response.

If an item(s) is received damaged or defective, please visit the following link to submit your request for replacements: replacements.lifetimebrands.com/fitzfloyd.

Or you can follow the steps below:

1. Send us an email at this address: service@fitzandfloyd.com
2. Copy the following as the Subject Line: “Damaged in Shipping: Order# FZF123456” … Please use the Order # located on your packing slip
3. Determine the number of items that are damaged and follow the appropriate steps outlined here:

At present, we cannot accommodate shipments to multiple locations within a single order transaction.

We offer complimentary gift messaging with any order. Sorry, gift wrapping service is not available. 

Standard Ground: (Order received within 3-7 business days)
Expedited: (2-4 business days from order date)
Premium: (1-3 business days from order date)

Standard. Normal delivery time for shipments to the 48 continental U.S. states for in stock items is 3-7 business days via ground service. APO/FPO Box addresses will ship USPS. We do not ship to PO Boxes.

Expedited and Premium. Priority handling is available for an additional charge. U.S. deliveries only. In stock items only. Expedited or Premium service is required for all shipments to Alaska, Hawaii, and Puerto Rico. 

Canada. All orders are in U.S. dollars, payable in U.S. funds only. Canadian delivery charges include all taxes and fees for delivery to the customer's door.

You can review your order under “Track Orders” in the “My Account” section of the website. The items you've purchased and shipping details can be retrieved easily. Order information is posted as the status of your order changes.

When you place an order with us, it is processed immediately to help ensure your package is delivered within our estimated shipping timeframes. Unfortunately, we are unable to change or cancel an order once it has been submitted.

We do not have any Fitz and Floyd stores, however we do sell to retailers around the country. We recommend you contact your local department store to see if that particular location sells our brands.

BONE CHINA is made from a mixture of bone ash and highly refined clay. It is pure white or cream, translucent and non-porous. It is the most durable of the ceramic types. Our bone china contains 42% bone ash.

PORCELAIN is made from highly refined white clay. It is often translucent and non-porous. Porcelain tends to be thinner and lighter than stoneware with a more delicate appearance.

STONEWARE is a hard, durable ceramic made of light colored clay. It is opaque and porous. Stoneware dinnerware tends to be thicker and heavier than porcelain or china. It can be glazed in a wide variety of colors and finishes (matte, satin, and shiny) for diverse designs.

EARTHENWARE is made from a mixture of clay and sand. Earthenware is an ideal medium for hand-painted and embossed designs. The lower firing temperatures allow for more intense color than would be possible with other types of ceramics. Ironstone is a heavier, stronger type of earthenware.

Fitz and Floyd does not have information on today’s market value of our products. If we are able to identify the piece and/or pattern, we will only be able to provide the original Manufacturer’s Suggested Retail Price. Our best suggestion for finding current market value is to search online using terms such as Fitz and Floyd and the product name, to see if there are listings on eBay or other websites that sell our retired pieces. For help identifying a product name or pattern, email fitzandfloyd@lifetimebrands.com a picture of the item you are looking to identify.

We utilize numerous factories in various locations around the world to ensure the utmost quality and maximum value for our customers. All pieces indicate country of origin on the underside of the product or outside of the packaging.

To purchase a Fitz and Floyd, visit: www.fitzandfloyd.com/collections/gift-cards. There, you can make all your selections and proceed to Checkout as usual.

No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any additional fees.

E-Gift Cards can be used on our website. 

When shopping at FitzAndFloyd.com, make your selections and proceed to Checkout as usual.  Enter the E-Gift Card number during checkout, then click APPLY to redeem.

You can check the balance of your gift card when you click on the "View Gift Card Balance" button within your original gift card email that you received from us.

The E-Gift Card will be delivered by email to the recipient of your choice and contain redemption instructions.

Fitz and Floyd E-Gift Cards never expire and carry no fees.

Yes. To do so, enter your name in the "Recipient Name" field and your email address in the "Recipient Email" field. Complete the transaction normally. When you receive your eGift Card email, follow the instructions in the email to retrieve and redeem your eGift Card.

WHAT IS THE FITZ AND FLOYD REWARDS PROGRAM?

The Fitz and Floyd Rewards program is a points-based program with different membership tiers and redemption levels.

If you have any questions about the Fitz and Floyd Rewards program, please contact us at Service@FitzAndFloyd.com. We love talking to you!

WHY SHOULD I JOIN THE FITZ AND FLOYD REWARDS PROGRAM?

When you create an account and become a member of the Fitz and Floyd Rewards program, you’ll immediately receive access to exclusive benefits. As you continue to spend and engage with Fitz and Floyd, you’ll unlock more and more Rewards.

WHY AREN'T I GETTING EMAILS?

If you're not getting emails it could mean you've previously unsubscribed from Fitz and Floyd emails. This would also opt you out of Loyalty emails. If you would like to receive Loyalty emails, you must sign up for our emails again. Just go to the "Stay Connected" section below, enter your email, and hit Submit. Then enjoy all the benefits of the Fitz and Floyd Loyalty Program!

If you already receive promotional emails from us but aren't receiving any Loyalty emails, please contact us at Service@FitzAndFloyd.com and we'll look into it.

HOW LONG WILL MY BENEFITS LAST?

The Fitz and Floyd Rewards program is a lifetime program. Once you reach a tier you will keep those benefits forever* no matter what your points balance is. However, points do expire after 12 months of inactivity, so we hope you'll continue to shop with us!
*If a product was returned that added to a tier increase, a customer may drop a tier.

AM I ELIGIBLE TO JOIN THE FITZ AND FLOYD REWARDS PROGRAM AND RECEIVE MEMBER BENEFITS?

Everyone except unauthorized resellers and employees is welcome to become a member of the Fitz and Floyd Rewards program and receive benefits. You do not need to make a purchase to create an account.

HOW DO I EARN REWARDS POINTS? DO THEY EXPIRE?

There are several ways to earn Rewards points! Check out the list below to learn more.

• Sign Up Bonus - Create an account and earn points.
• Write a Review - Earn points by writing reviews for the products you purchased through FitzAndFloyd.com, or for the website itself. (Only Verified Buyers, customers who receive review emails after purchasing, will receive points.)
• Follow on Social - Follow our Instagram, Facebook and Pinterest pages and earn more points!
• Make a Purchase - Earn points for every dollar spent on an order.
• Refer a Friend - Refer your friends and earn points when they make a purchase through your link. And they'll get something, too!
• Birthday Bonus - Add your birthday to your account and you'll receive a Birthday Gift for your special day.

Your Rewards points will expire after 12 months of inactivity, but you'll keep your tier status.

HOW DO I REDEEM MY FITZ AND FLOYD REWARDS PROGRAM POINTS?

First, make sure you're logged in to your account. Then go shopping!

Once you're done, go to checkout as usual. Your Rewards will be available via a dropdown list. You can select the number of points you'd like to redeem, then click the "Apply" button and you're done! Please note, Rewards cannot be combined with coupon codes.

HOW DO I CHECK MY POINT BALANCE?

As long as you're logged in to your account, your points will display at the top right of every page. You can also check your balance and tier status on your Account page. Just go to the account page and click My Rewards in the menu on the left.

CAN I REDEEM REWARDS WITHOUT PURCHASING ANYTHING?

Our system will not allow $0 orders to process, so you must have at least 1 product in your cart to redeem any Rewards.

CAN I STACK MY REWARDS WITH ANOTHER PROMOTION?

At this time, our system can only accept one discount per order, so you cannot stack Rewards with any other promotion.

HOW DO I KNOW WHAT TIER I'M IN?

Go to the Account page and log in, then check your tier by clicking on the My Rewards tab in the navigation bar on the left.

WILL PAST PURCHASES COUNT TOWARDS MY STATUS?

Purchases made prior to the Program launch, or those where you weren't logged into your account, will not be eligible for points. As long as you're logged into your account, you will earn points for every purchase.

WHAT IF I ALREADY FOLLOW FITZ AND FLOYD ON INSTAGRAM, FACEBOOK AND PINTEREST?

You must click the ‘Follow us' boxes in the Points section on the Loyalty page. This will allow us to see that you already follow and like us on these channels, and the points will then be added to your account.

HOW DO I REFER A FRIEND?

To refer a friend who has never purchased from FitzAndFloyd.com, go to the Refer A Friend page and follow the directions. Once you enter their email address we'll send them an email with your unique referral link to use.

Once your friend places their order through your referral link, you will earn your points! These credits will be posted to your Rewards Program account within 24 hours of when your friend's order is fulfilled and shipped.

If your friend has placed their order but you're still not seeing your referral points, please email us at Service@FitzAndFloyd.com and include your friend's name and email address. We'll check on their order and make sure you get your points.

WHAT HAPPENS TO MY NEW POINTS IF I RETURN A PRODUCT? WHAT IF I USED POINTS TO PURCHASE?

When a product is returned, the points you earned from the purchase will be subtracted from your Rewards balance.

If the product was purchased with points, those points will be added back into your account once the return is complete.

WHERE ARE MY POINTS FOR LEAVING A REVIEW?

If you left a review through a review email, your points should be posted to your account within 24 hours.

Please Note: Only Verified Buyers, customers who receive an email requesting a review after purchasing, will receive points for reviews. You must write the review through the link in the review email. It may take up to 24 hours for the points to post to your account.

If it has been over 24 hours and your points are still not reflected in your account, please email us at Service@FitzAndFloyd.com and we'll make sure everything gets straightened out.

HOW MANY TIMES CAN I WRITE A REVIEW FOR POINTS?

You can write as many reviews as you like, but only one review per product purchased.

Please Note: points will only be given to Verified Buyers of purchased products, for reviews written through review emails.

DO I EARN REWARDS PROGRAM POINTS ON ORDERS THRU THIRD-PARTY PARTNER SITES?

Rewards can only be earned through purchases made directly through FitzAndFloyd.com. Orders placed on Amazon.com or any other partner site will not earn you Rewards Program points.

DO I QUALIFY FOR FREE SHIPPING?

All our customers qualify for free standard shipping on orders of $99 or more. Honorary Tier members qualify for free standard shipping on orders of $30 or more.

HOW DO I REDEEM MY FREE SHIPPING BENEFIT AS AN HONORARY TIER MEMBER?

As long as you are logged into your account and have reached Honorary Tier your shipping benefit on orders of $30 or more will be automatically applied to your cart during checkout.

WHY DID I DROP A MEMBERSHIP TIER?

If you reached a new membership tier then made a return shortly after, the points you received for that purchase were subtracted from your total points and your membership status was lowered.

WHAT IS THE FREE BIRTHDAY GIFT AND HOW DO I GET IT?

To receive your free birthday gift, go to the Happy Birthday icon under Ways to Earn Points above, and enter your birthday. Then, at the beginning of your birthday month you'll receive an email with a special birthday link. Just click this link and you'll see your birthday points!

Yes, we are proud to extend an exclusive 20% discount to Teachers, First Responders, and Military personnel through our partnership with GovX. Military personnel encompass Active duty service members, Veterans & Retired, Reservists, and Military academies. Select items are not eligible for discount. Offer excludes Deals, Gift Cards, and select Sale and Clearance items. Discount cannot be applied to past purchases.

To access the discount code, government employees need to create a GovX account. If you already have an account, simply login with your existing credentials. Once logged in, quickly and safely verify your status.

GovX offers various methods to confirm your eligibility for approval. The verification process is tailored to your group affiliation and may involve checking DoD databases, verifying email addresses, and uploading documents. Regardless of the chosen method, the registration is a quick process, and most verifications occur in real-time.

For more detailed information or assistance with the verification process or eligibility, please visit GovXID. Thank you for your service!

Once you’re verified, you’ll receive a discount code that will need to be used within 24 hours.